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Customer Fulfillment Manager - Aero
Category: Manufacturing
  • Your pay will be discussed at your interview

Job code: lhw-e0-90382140

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General Electric

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  Job posted:   Fri Jun 1, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Customer Fulfillment Manager - Aero
**About Us:**

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world's largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at -000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Role Summary:**

The Customer Fulfillment Manager - Aero supports pre- and post-contractual administration & management, terms & conditions of the contract and the management of claims. This role involves definition, management, and execution of risk modeling activities in support of the contract or project; and definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.

**Essential Responsibilities:**

As the Customer Fulfillment Manager - Aero, you will:

+ Be responsible for the profitability and customer satisfaction for assigned contracts

+ Provide both service agreement, and time and material program management

+ Assist in sales campaigns for new contracts and proposals

+ Assure timely resolution of customer issues and customer satisfaction for assigned contracts

+ Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams

+ Function as liaison between internal organizations and customers for assigned contracts

+ Develop a year plan for own department

+ Be involved in discussions with other functions and teams about improvement in processes, procedures and ways of working

+ Contribute to plan of larger unit

+ Communicates across direct organization and present to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy


+ Bachelor's Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of experience in Services)

+ Minimum of 3 years of experience in Customer Contract Management

**Desired Characteristics:**

+ Strong oral and written communication skills

+ Strong interpersonal and leadership skills

+ Ability to influence others and lead small teams

+ Lead initiatives of moderate scope and impact

+ Ability to coordinate several projects simultaneously

+ Effective problem identification and solution skills

+ Proven analytical and organizational ability

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections at

**Locations:** United States; California, Ohio, Texas; Houston, Other, Cincinnati

GE will only employ those who are legally authorized to work in the United States for this opening.

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